Introducing PhoneLine+
A flexible, low-cost, cloud-based telephony service for your business providing seamless crystal-clear calling via web, desktop, mobile apps, and handsets.
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Designed for professionals who rely on direct communication, PhoneLine+ gives you the flexibility to manage calls from anywhere. Whether you are on-site, in transit, or handling paperwork, you can stay responsive without disruptions.
Ensure your team never misses an important call, whether they are in the office, working remotely or handling multiple inquiries at once. With multi-device access, seamless call routing, and voicemail-to-email transcription, your team can respond quickly and professionally without being tied to a desk.
Manage calls professionally from any device, whether you are teaching on-site, working remotely, or traveling between meetings. With voicemail-to-text transcription, remote call handling, and 2-way SMS, you will never miss an important message, while keeping distractions to a minimum.
Activity Feed
Stay on top of your communication with a consolidated view of calls, voicemails, SMS messages, and WhatsApp interactions. Filter by activity type or contacts to easily find and gain a holistic view of customer interactions
Hunt Groups
Ensure no call goes unanswered with hunt groups that distribute incoming calls based on your customers preferred routing method. Giving the option to choose from linear or simultaneous and adding custom schedules to meet business needs
Number Presentation
Give your customer control over their outbound caller ID. They can choose from multiple numbers to align with branding, support campaigns, and maintain consistency across customer interactions
SMS Messaging
Send and receive SMS messages seamlessly through the PhoneLine+ platform. Ideal for appointment confirmations, quick updates, and staying in touch with customers in real-time
Call Notes
Add notes during live calls to capture key details and insights. Notes are saved alongside call records, making it simple to refer back or share between teams for streamlined follow-ups
IVR / Auto Attendant
Businesses can create interactive voice menus to guide callers to the right destination. Use customisable keypress options, welcome messages, and time-based routing to deliver a professional caller experience
WhatsApp Integration
Respond to customer messages directly from PhoneLine+ with WhatsApp Business integration. Businesses can view all interactions in their activity feed and ensure prompt responses without switching platforms
eSIM Support
Offer your customers the flexibility of eSIM-enabled calling, linking PhoneLine+ to their smartphone’s native dialler. This ensures seamless mobile connectivity without the need for additional apps or mobile data
| Standard | Office | Anywhere | |
|---|---|---|---|
| 01, 02, 03 Numbers | |||
| Call Barring & Blocking | |||
| Call Transfer | |||
| Call Forwarding | |||
| Withhold Number | |||
| Call Waiting & Call Hold | |||
| Personalised Voicemail | |||
| Call Schedules | |||
| Directories & Speed Dials | |||
| Music on Hold | |||
| Activity Feed & Call Notes | |||
| Click to Dial | |||
| Voicemail to Email | |||
| Voicemail Transcription | |||
| Call Analytics | |||
| Presence & DND | |||
| Call Pull | |||
| Hunt Groups | |||
| IVR / Auto Attendant | |||
| Presentation Number | |||
| Alpha Tagging | |||
| N-Way Calling | |||
| Group Paging | |||
| Virtual Mobile | |||
| eSIM Dialling | |||
| 2-Way SMS | |||
| WhatsApp Integration |
Designed for small businesses, PhoneLine+ uses cloud technology to deliver calls over a broadband connection, unlocking advanced call management features without the need for costly infrastructure. Whether managing customer service, scheduling appointments, or coordinating with their team, PhoneLine+ keeps your customer in control while saving time.
Yes, with PhoneLine+, you have the option to keep your existing business numbers. PhoneLine+ supports number portability, allowing you to transfer your current business numbers to our service hassle-free. This means you can seamlessly transition your existing numbers to PhoneLine+, eliminating the need to update marketing materials or documentation where your numbers are displayed.
Absolutely! With the legacy public-switched telephone network being phased out in January 2027, it`s essential to transition to modern technology, where voice calls are delivered using VoIP (Voice over Internet Protocol) technology. Phoneline+ ensures that your phone and number remain operational during this transition, providing continuity and peace of mind.
Yes, you can use PhoneLine+ on various devices including laptops, tablets, and smartphones running Android, iOS, or Windows operating systems. This versatility allows you to access PhoneLine+ from any web-enabled device, giving you the flexibility to manage calls and access features wherever you are. Additionally, you can easily access PhoneLine+ via your computer`s web browser, granting you full control over your account, from handling call managing all aspects your service. PhoneLine+ is designed wherever and however you do, using your computer, mobile phone, or traditional handset.
Yes! PhoneLine+ integrates with WhatsApp Business, allowing you to send and receive messages directly through the platform. It also supports 2-way SMS messaging, making it easy to confirm appointments, send updates, and respond to customer inquiries in real time.
Yes! PhoneLine+ is designed for flexibility, allowing you to take calls from anywhere using your smartphone, tablet, or laptop. With eSIM support, you can even make and receive calls, across the mobile network straight from your phone’s native dialler, removing the need for extra apps or mobile data.